Refund policy
Return & Refund Policy
SECTION 1 – RETURN WINDOW & GENERAL ELIGIBILITY
We offer a 2-day return policy, which means you have 2 days after receiving your shipment to request a return.
To be eligible for a return, your items (Ayurvedic Anti-Fungal Soap, Cream, or Powder) must meet the following strict conditions:
- The product must be 100% unused, unworn, and unopened.
- All original factory safety seals, shrink wraps, and tamper-evident labels on the cream tubes, powder jars, and soap cartons must be completely intact and unbroken.
- The items must be returned in their original, undamaged brand packaging along with the receipt or proof of purchase.
SECTION 2 – HYGIENE EXCEPTIONS & EFFICACY DISCLAIMER
Due to health, hygiene, and contamination safety laws governing topical skincare and personal hygiene products, the following rules apply:
Strict Non-Returnable Policy on Opened Goods
Once the packaging or safety seal of the Ayurvedic Anti-Fungal Soap, Cream, or Powder has been opened, broken, or tampered with, the item becomes strictly non-returnable and non-refundable. We cannot accept returned personal care goods that have left our secure supply chain and been opened.
Individual Results & Efficacy Disclaimer
Ayurvedic formulations and botanical remedies work differently depending on individual skin types, the severity or strain of the fungal infection, underlying health conditions, and consistency of use. We do not offer refunds or accept returns based on personal dissatisfaction with product efficacy, healing speed, or scent.
Sale Items
Promotional bundles, flash sale items, or discounted combo packs cannot be returned unless received damaged.
SECTION 3 – DAMAGED, LEAKED, OR DEFECTIVE ORDERS
We take great care in packaging, but if your items arrive transit-damaged (e.g., crushed soap, leaked cream tube, or cracked powder container) or if you received an incorrect item, we will make it right immediately.
You must notify us within 48 hours of receiving the package by emailing vedaayurvedic0@gmail.com with:
- Your Order ID / Invoice Number.
- Clear unboxing photographs or a video showing the damaged product, leaked contents, and the outer shipping box with the shipping label clearly visible.
Once verified by our quality team, we will arrange a free replacement or process a full refund at no extra cost to you.
SECTION 4 – HOW TO REQUEST A RETURN
If your unopened item meets the eligibility criteria above:
- Contact us at vedaayurvedic0@gmail.com within 2 days of delivery with your Order ID and reason for return.
- If approved, our team will issue a Return Shipping Label along with instructions on where to dispatch your package.
- Important: Packages sent back to our facility without first requesting and receiving return authorization via email will not be accepted.
SECTION 5 – RESTOCKING FEES & RETURN SHIPPING COSTS
Restocking Fees: We charge a ₹0 / $0 restocking fee on approved returns.
Return Shipping Charges
- Brand Error / Damaged Item: If the return is due to a defect, transit damage, or an incorrect product sent by us, we cover 100% of the return shipping costs.
- Customer Remorse / Voluntary Return: If the return is requested for an eligible unopened item due to a change of mind, the customer is responsible for the return shipping costs, which will be deducted from the final refund amount.
SECTION 6 – EXCHANGES
We only replace items if they are defective, damaged in transit, or incorrectly shipped. If you need to exchange an eligible unopened product for another item, please return the original item for a refund and place a separate order.
SECTION 7 – REFUND PROCESSING TIMELINES
Inspection
Once your returned package arrives at our warehouse, we will inspect the safety seals and packaging. We will notify you via email whether your refund has been approved or denied.
Processing
If approved, your refund will be automatically initiated to your original payment method (UPI, Bank Card, or Net Banking) within 10 business days.
Bank Posting Time
Please keep in mind that banks, credit card issuers, and UPI gateways may take an additional 3–5 business days to process and reflect the funds in your account statement.
If more than 15 business days have passed since your refund approval and the amount has not reflected in your account, please contact us at vedaayurvedic0@gmail.com.
Questions & Contact Information
For any questions regarding returns, damaged shipments, or our policy terms, please contact our customer care:
- Store Name: Veda Ayurvedic Store
- Product Line: Ayurvedic Anti-Fungal Care (Soap, Cream & Powder)
- Email: vedaayurvedic0@gmail.com